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Here’s how to allow camera & microphone access on an iOS device :

To have a call on iOS devices, you need to provide access to your webcam and microphone. Safari requires you answer this each time.

Press Allow when prompted

On iOS 13 and up, you can also select the camera and microphone to be enabled by default for an easier login / patient check-in experience.

  1. Go to Settings on your device
  2. Scroll down and open Safari tab
  3. Ensure Camera & Microphone are set to Allow
  4. Make sure Request Desktop Site option is turned off

If you are still having issues, please contact us.

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